Last Updated: April 2026

At Simba Heating, we are committed to protecting your privacy and being transparent about how we handle your data. This policy outlines how we collect and use your information when you use our heating, plumbing, and air conditioning services.

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1. Information We Collect

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To provide our services and maintain our high standards of precision, we may collect:

• Contact Details: Name, address, phone number, and email.

• Service Data: Information about your property’s heating or cooling systems.

• Payment Information: Necessary details to process invoices and payments.

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2. How We Use Your Information

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We use your data strictly for business purposes, including:

• Scheduling and performing installations, repairs, or maintenance.

• Registering warranties with our manufacturing partners (e.g., Vaillant, Viessmann).

• Processing industry certifications (e.g., Gas Safe or MCS notifications).

• Responding to your enquiries or providing quotes.

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3. Data Sharing

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We do not sell your personal data. We only share information with third parties when necessary to complete our work, such as:

• Accreditation Bodies: To log safety certificates and compliance.

• Manufacturers: To activate your product warranties.

• Sub-contractors: Only if they are required to assist on your specific job.

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4. Your Rights

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Under UK GDPR, you have the right to access, correct, or request the deletion of your personal data at any time.

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5. Contact Us

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If you have any questions regarding your data or this policy, please contact us directly.